Frequently Asked Questions
Everything you need to know about our minimalist backpacks and sustainable essentials.
What materials are used in Ucon Acrobatics products?
We prioritize sustainability by using high-quality materials such as fluorocarbon-free polyurethane, recycled polyester from PET-bottles, and organic cotton. All materials are vegan and PETA-approved.
How long does shipping take and what are the costs?
Shipping within the EU typically takes 2-4 business days, while international orders may take 5-10 business days. Shipping costs are calculated at checkout, with free shipping available on orders over a specific threshold depending on your location.
What is your return policy?
You can return any unused items in their original packaging within 30 days of delivery. Please visit our returns portal to generate a shipping label and initiate the process.
Are Ucon Acrobatics backpacks waterproof?
Our products feature a high-grade waterproof coating and sealed seams or water-resistant zippers, making them highly protective against rain and splashes. However, they are not designed for full submersion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and regional options like Klarna and Sofort.
How do I clean and maintain my backpack?
To clean your bag, use a soft cloth with lukewarm water and mild soap. Avoid machine washing, dry cleaning, or using harsh chemicals to preserve the waterproof coating and material integrity.